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All payments are due prior to the beginning of the month. Generally your
billing period starts on the 1st of each month. For each successive period,
your contract is renewed automatically unless we are notified otherwise.
Billing period is determined by the billing option you chose at the time
of ordering. Your billing period also applies to any additional items
and services ordered after the initial activation of you account. Fee
for such items and services will be prorated so that the start date matches
that of the first domain. For payment, we accept MasterCard, Visa or American
Express.
ImHosted/Lecticom Services invoices exclusively via e-mail. We DO NOT send out invoices.
All credit cards are billed automatically monthly. For accounts wishing
to pay via credit card, please use the URL https://secureguards.com/accounts/
to submit your payments. Use your email as login and your control panel password to access this module.
Or if you prefer payments may be made via PayPal, MoneyGram, Western Union
Any account whose payment status is not current as of the start of the
next billing period is deemed late. Generally, customers are given 5 day
grace period after which the account is put on suspension. Reactivation
of closed accounts due to delinquency incurs a $9.95 reactivation fee
as well as payment of the balance due in full. For late payments visit
https://secureguards.com/accounts/ or PayPal to submit your payments.
Any request for cancellation must be received via the web, regular mail
or fax and you will receive a confirmation upon the cancellation of your
account. Cancellations over the telephone and informal email are
not accepted.
You may use any of following methods to deliver a written notice of cancellation:
Online: Please email cancel@lecticom.com. We will then be in touch with you to cancel your account.
Please include your domain name, password and your reason for cancelling. Please include your contact information in case we need to get in touch with you.
* All fees paid for service up to the notice of cancellation are non-refundable. Although no notice is required, there is no cancellation fee. If cancellation is made within the first 30 days of service all hosting fees will be refunded. This does not include fees for domain registration, which are nonrefundable.
*You are obligated to pay for your account even if you do not use it. Because we have provided you with usernames, passwords, DNS entries, and an IP address, you have the ability to use your account. The fact that you do not do so is not relevant - you are still obligated to pay for the account. Even an unused account uses valuable system resources that could be used for other customers. If you have a past-due balance on your account at the time the account is closed (either by your request or due to non-payment), the remaining balance must be paid within 30 days of when the account is closed.
* Accounts are payable in full at the time the account is created. If payment by check or money order is selected, payment must be received within two (2) weeks of account activation or the account will be suspended without further notice to the end user. Accounts that remain past due thirty (30) days after account activation are subject to suspension and/or termination for nonpayment. If we do not receive payment on the remaining balance in that time, we will begin efforts to collect any fees owed. We apply a $20.00 collection fee to cover our costs in attempting to collect your debt. If our internal collection efforts fail, we reserve the right to turn the account over to a 3rd-party (either collections agency or attorney) for further action. We also reserve the right to report your unpaid balance to credit reporting agencies.
If client disputes justified charges by provider on his credit card, provider
has the right to charge a $50 administration fee in addition to the regular
suspension charge of $25 and immediately discontinue service.
Activity which results in a suspension or deactivation of an account will result in a forfeiture of fees paid. Complaints made regarding abuses of an account will be grounds for suspension.
We reserve the right to refuse, cancel, or suspend service at our sole discretion.
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